Group Residency Programme Italy
Booking Conditions
Welcome
We are delighted to welcome you to your residency, and to Tracy Mackenna Studio / The Museum of Loss and Renewal.
Each of our residencies booked by you is organised and sold subject to the following conditions:
Payment
A 50% non refundable deposit of the full price is required at the time stated on the relevant website page, and in the payment schedule that will be emailed to you.
Programme
Residency programme schedules may vary slightly due to e.g. weather conditions.
Insurance
You should arrange insurance to cover medical and personal accident risks before and during the residency. This should include coverage for activities, cancellations, curtailments and repatriation costs. If an emergency medical rescue or repatriation is required, the costs will be your responsibility. Luggage and personal items are your own risk, and we are not liable for any loss or damage.
Refunds
No refunds will be made for any reason, including injury, illness, personal emergencies and weather. If you arrive late, leave early or cannot attend or complete the residency, we do not offer credits or refunds. We recommend trip cancellation insurance to cover your fees in case of illness, injury or travel issues.
Travelling from outside the UK
If you are traveling from outside the UK it is your responsibility to meet all passport, visa, and health requirements and to carry all necessary documents for your trip. We will not be held liable if you do not fulfil these responsibilities, and you agree to reimburse us for any costs incurred due to such failure.
Medical conditions / Illness / Health
If you have an illness or medical condition that may impact your residency experience, please inform us at the time of booking or before travel, if the condition developed after booking. For catered residencies, please tell us about any special dietary requirements when you book.
Residents participate in residency activities at their own risk and are responsible for their own health and safety. By joining, residents agree to fully release and hold Tracy Mackenna Studio / The Museum of Loss and Renewal harmless from any claims or liabilities arising from participation in residency experiences.
While our residencies include low-impact activities, a risk of injury is still possible. Residents should be aware of their personal limits and participate only if they have no medical conditions that could impact their safe involvement.
Partners, Family, Friends
Partners, family or friends can be accommodated subject to availability, and special rates can be offered.
Cancellations
Our cancellation policy reflects the requirement to secure high-quality accommodation and residency programme components well in advance.
For cancellations made more than 6 weeks prior to the start date, 50% of the full fee can be refunded. Tracy Mackenna Studio / The Museum of Loss and Renewal reserves the right to cancel a residency at any time for any reason, including if there are too few participants, or if the quality of the residency activities or the safety of participants is assessed by Tracy Mackenna Studio / The Museum of Loss and Renewal, in our sole discretion, to be compromised. A full refund will be issued in this instance. This does not include related travel or accommodation costs, so do ensure you are suitably insured.
If a residency has to be cancelled due to a force majeure e.g. events happening outside our control, such as natural disasters, wars, pandemics, or government actions, no refund will be given, so do ensure you are suitably insured.
Acceptance of Terms and Conditions
Please read and accept these terms and conditions. Booking onto any of our residencies assumes your acceptance of the above.
We thank you, and we wholeheartedly look forward to welcoming you to your residency.
